We want you to love every piece you receive. If something isn’t as you expected, we are here to put it right.
Faulty or damaged product
If the product you received is faulty or was damaged in transit, email us at info@avraleventi.gr within 10 days of delivery, describing the problem (a photo helps a lot). In this case we cover the return costs.
Small differences in colour, texture or pattern from the photo are not defects: they are part of the character of a handmade piece.
Right of withdrawal
You can return a product without giving a reason within 14 days of delivery. Let us know at info@avraleventi.gr and send us the product. Return shipping costs are paid by the customer.
Condition of returned products
- Unused, unwashed and in its original condition, with its tag
- In its packaging, together with the proof of purchase
For hygiene reasons we cannot accept returns of products that have been used or washed, unless they are faulty. Products made to order, in the dimensions or fabrics you requested, cannot be returned.
Refunds
Once we receive and check the product, we refund you using the same payment method, within 14 days at the latest. If you paid by cash on delivery or bank transfer, we will ask for a bank account (IBAN) for the refund.
Exchanges
If you would like to exchange a product for another, write to us and we will arrange it. Return and reshipping costs are paid by the customer, unless the product was faulty.